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Settlement With the Commissioner of Competition has Rogers Refunding Unwanted Prem Text Message Charges

Rogers was the first to announce today that an agreement had been reached with the Canadian Competition Bureau (CCB) to refund customers that were unknowingly charged for premium text messaging programs offered by Jesta/Jamster between January 1, 2011 and August 31, 2013 and by Mobile Messenger between January 1, 2011 and September 30, 2012.  These premium text messages were primarily a monthly subscription for games, quizzes, fact, horoscopes and ringtones.  The refunds will apply to both Rogers and Fido customers and will cost Rogers an estimated $5.42 million according to Patricia Trott, Director of Public Affairs at Rogers.

Raj Doshi, Rogers EVP for Wireless, said, “We’ve worked with the Competition Bureau to come to an agreement because it’s the right thing to do.  We heard from customers in the past that they had concerns with these third-party premium text services and between 2011 and 2013, we took action to protect our customers.  Last summer we stopped the program all together and today we’re going even further.” ... Open Article

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